Tenant Handbook

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  1. Introduction
    1. Welcome
  2. Management
    1. Management Team
    2. Operations
  3. Building Hours & Holidays
    1. Building Hours & Holidays
  4. Building Deliveries
    1. Building Deliveries
  5. HVAC Systems
    1. General Services
    2. HVAC Systems Overview
    3. HVAC After Hours Request
  6. Special or After Hours Deliveries
    1. Special or After Hours Deliveries
  7. Mailing Address and Service
    1. U.S. Mail
    2. Express Mail
    3. Couriers & Deliveries
  8. Keys & Access Cards
    1. Keys
    2. Access Cards
    3. Non Building Employees
    4. Vendor Contractor Access
    5. Special Keying
  9. Moving Procedures
    1. Introduction
    2. Tenant Responsibilities Prior to Moving In
    3. Instructions to Movers
  10. Billing Procedures
    1. Payments / Billing Address
    2. Insurance
    3. Billing Procedures
    4. Tenant Charges
  11. Building Security
    1. General Information
    2. Tenant Security Responsibilities
    3. Theft
    4. Lost and Found
    5. Emergency Telephone Numbers
  12. Cleaning
    1. Standard Services
    2. Special Services
    3. Sustainability
  13. Heating, Ventilating and Air Conditioning Systems
    1. General Services
    2. Special Services
    3. Energy Management
  14. Tenant Security
    1. Tenant Precautions
    2. Theft and Insurance
    3. Incident Reports
    4. Special Keying
    5. Emergency Telephone Numbers
  15. Construction - Remodeling - Decorating
    1. Construction / Remodelling / Decorating
  16. Additonal Services
    1. Window Washing
    2. Exterminating
    3. Directory Boards
    4. Tenant Plaques
  17. Tenant Service Request Procedures
    1. Tenant Service Request Procedures
  18. Miscellaneous
    1. Structural Floor Plans
    2. Electric / Telephone / CRT Installation
  19. Amenities
    1. Building Amenities
    2. Paces West Local Retail Stores
    3. Other Services
  20. Forms
    1. Forms

Special Services

Your offices represent a significant corporate investment of corporate dollars. Even with the extensive cleaning program that we offer you, there are many items that must be considered to protect that investment at a nominal charge:

  1. Carpets: Thorough carpet care requires a professionally organized program that includes deep shampooing in combination with power pile lifting as well as ongoing spot cleaning. Carpeting is the most expensive and most used appointment per square foot of your space. Instituting an ongoing maintenance program to keep carpeting free from grit will maintain the carpet in peak condition for many years. This type of program has the added advantage of enhancing the fresh, clean look in your space and contributes to employee satisfaction and productivity.
  2. Floors: To prolong the life and beauty of any floor requires a combination of proper maintenance techniques, including sealing, waxing and buffing, and specialized equipment. Wooden and tile floors often require special care on a regular basis to preserve their natural appeal and life span.
  3. Upholstery: Upholstery should be vacuumed and cleaned on a regular basis with spot cleaning done as necessary. Dirt in furniture retains odors and mutes the colors of the fabric. Stains make the furniture appear unsightly. This can be critical when considering the professional, first class image of your offices and the buildings.
  4. Drapes: As with upholstery, draperies should be cleaned on a regular basis. This helps to maintain color and a fresh, crisp appearance as well as removing any odors that might be trapped in the fabric.
  5. Walls: We also recommend that you have your walls washed once a year and painted every three years. This will help to keep marks on the walls to a minimum and will also add to the fresh, clean look.
  6. Kitchen: As an added convenience it is possible to set up a program to clean kitchen areas in the space on a daily or weekly basis. This frees up the time of any employee that might have been delegated this chore and helps to increase productivity by allowing everyone to concentrate on business rather than housekeeping.
  7. Misc.: Other areas in your space might also have special cleaning needs. Private bathrooms, interior glass walls, wood furniture, etc., all have special cleaning and care needs to keep them in top condition. Putting a program into place to provide this specialized care will maintain your investment without involving your time and energy.

Please contact the Management Office at 770-805-0706 to discuss setting up a cleaning program specifically tailored to your business needs. You’ll be surprised at how quick and easy it can be to maintain your investment in peak condition and you’ll appreciate the benefits for years to come.